East Midlands Trains ticket terms and conditions. Please read in full
1. The ticket is not valid:
- Monday to Friday on East Midlands Mainline services scheduled to arrive in London before 11:00
- On all East Midlands Trains Mainline services scheduled to depart London St. Pancras between 15:29 and 19:01
- On all East Midlands Local services departing before 09:00 and between 16:00 and 19:00 Monday to Sunday
If you travel during the above invalid periods stated this ticket will have no value and you will have to purchase an appropriate new ticket for that journey.
2. You must have proof of your conference or event when travelling
3. The ticket cannot be transferred or re-sold under any circumstances
4. The ticket must be produced on demand and is not valid if it has been altered in any way
5. It is not valid for entry into East Midlands Mainline first class lounges
6. Travel must be completed on the date shown on the ticket. No break of journey is allowed
7. The ticket is issued subject to the National Rail Conditions of Carriage
Payment to the Nottinghamshire Convention Bureau can be made by:
PayPal
A PayPal invoice will be emailed to an email address of your choice (provided on the ticket request form). Instructions on how to pay are included in this email. You can pay with most major credit/debit cards, or by transferring part of your existing PayPal balance (if you have one). For more information about PayPal and how it works visit their website.
Cheque
Train tickets will only be sent once funds have cleared. Please allow at least five working days for cheques to clear (on top of the five working days to process your order, as per the below postal guidelines).
Cheques should be made payable to Experience Nottinghamshire Ltd for the attention of: James Jones, Experience Nottinghamshire Ltd, Unit 1.1, Clarendon Park, Clumber Avenue, Nottingham, NG5 1AH, England, United Kingdon.
Please write the name(s) of the passenger(s) on the reverse of the cheque. This should match the name(s) on the ticket(s) issued to you/your company.
As a failsafe please also write a contact phone number on the reverse of the cheque in case there are any problems.
Postage
Royal Mail will be used in normal circumstances. A standard postal charge of 50 pence will be added. For recorded or special delivery a five pounds charge will be added.
For Royal Mail’s first class services, and to allow sufficient time to process your ticket request, please order your ticket(s) at least 5 working days prior to the date of travel.
If a postal strike is in force at the time of ordering your ticket(s) we will offer you an express courier delivery service at an additional cost of about £11-£15.
Other
- First class table service does not operate at weekends in first class but complimentary tea and coffee is available from the buffet carriage if available on the service you are travelling on.
- Some northern network routes do not have first class carriages.
The Nottinghamshire Convention Bureau reserves the right to refuse to supply conference and events train tickets. Once tickets have been issued they are non refundable. This is because issued tickets will contain journey specific information so cannot be re-used.